Frequently Asked Questions

How do I access my lost password?

If you’ve forgotten your password and you’re unable to access your account, you can use account recovery to change your password. Sign in to Labalaba and follow the “Forgot password” prompt to access account recovery.

You’ll need the following to change your password:

  • Access to your email - to receive a 4-digit one time PIN
  • Access to your mobile number - to receive a 4-digit one time PIN

If you’re using a 2FA (two-factor authentication) app, you’ll need the following to change your password:

  • Access to your email - to receive a 4-digit one time PIN
  • Access to your 2FA app - to enter a 6-digit 2FA code

If you haven’t verified your mobile number, you’ll need the following to change your password:

  • Access to your email - to receive a 4-digit one time PIN

Alternatively, please get in touch with us if you:

  • Don't have access to your email to receive a 4-digit one time PIN
  • Don't have access to your mobile number to receive a 4-digit one time PIN
  • Or don't have access to your two-factor authentication app to enter a 6-digit 2FA code and you don't know your 2FA setup key in order to restore your authentication app
What is Labalaba?

Labalaba simply allows you to purchase goods and pay in installments. You can shop online or in-store at any Labalaba retail partner and we’ll spread the cost over a period of time for you. It’s just that little bit extra breathing space to make buying easier.

How do I use Labalaba?

Labalaba can be used at any pre-authorized retail partner online or in-store. When shopping online you just simply need to select Labalaba during the checkout process. When shopping in-store you will need to let the sales staff know you would like to pay using Labalaba.

Who can use Labalaba?

Labalaba is available to all people who fit the following criteria:

  • Live and work in Nigeria (Salary earner/self-employed /Small business).
  • Be at least 18 years old and capable of entering into a legally binding agreement.
  • Have a valid and verifiable income paid into a bank account in Nigeria.
  • Have a valid means of identification
Are there Charges involved?

Labalaba makes shopping easier and also allows you to enjoy flexible payment options with simple, transparent fees. Once approved, you will see your monthly installment immediately, no hidden charges.

How are my payments processed?

The payments on your Labalaba purchase are outlined in our terms and conditions as well as on your sales agreement. Depending on your payment method, all payments will be debited on the dates specified unless the payment is due on a day that is not a business day.

Frequently Asked Questions By Merchant
Requirements to be a merchant?

When applying for a Labalaba Partner Account we’ll need to briefly assess the credentials of your business. In the accreditation process the following is required:

  • Business Registration Documents
  • Director’s valid Identification card and personal details
  • Generic business details (e.g.: Business address and industry)
  • Annual Turnover and average order details
  • Last 6 months business Bank Account statement (May be required)

Some of the criteria that would form part of the assessment of your application include:

  • Length of time you have been in business (min. 6 months)
  • Average order size and Annual business turnover
  • Your credit history
  • Operational website and website traffic
  • The types of products and services you provide to your customers
  • Shipping and refund policies

For further enquiries please do not hesitate to contact us.

Why you should partner with us at Labalaba?

Labalaba is a buy now, pay later payment solution for the purchase of goods and services online and in-store with higher approval rates and superior customer service compared to other providers. Offering Labalaba to your customers will not only enhance their shopping experience but will increase the average transaction size and drive sales.

Can I set up Labalaba both online and offline?

Online:
Getting started with Labalaba is a breeze. Our seamless API allows you to easily control your own integration and our team will be available anytime you need any help.

In-store:
Simply sign up to access to our dashboard and start accepting Labalaba payments today with no integration required.

How to get started with Labalaba?

Start your application here and we will get you up and running within 3-5 business days!

How does the merchant account work?
  • You need to sign up for an account via this Link.
  • Once approved, accepted and verified, an account is established and you can start offering Labalaba as a payment method in-store or online.
  • Our integrations team can get you up and running in case you need help with your online store. In-store merchants can simply use the dashboard to start accepting Labalaba customers.
  • Every customer purchase requires an authorization by both the customer, the lender and Labalaba. Once the purchase is authorized, and you confirm the goods have been shipped, Labalaba will pay you directly within 2 business days, minus the Merchant Service Fee that was outlined in your contract. We will send you an invoice via email every time we disburse payments to you.
  • If you have to refund an order, you have to approve the refund to the customer, and the total amount of the refund will be sent or held back from future payments to you
How does the merchant account work?
  • You need to sign up for an account via this Link.
  • Once approved, accepted and verified, an account is established and you can start offering Labalaba as a payment method in-store or online.
  • Our integrations team can get you up and running in case you need help with your online store. In-store merchants can simply use the dashboard to start accepting Labalaba customers.
  • Every customer purchase requires an authorization by both the customer, the lender and Labalaba. Once the purchase is authorized, and you confirm the goods have been shipped, Labalaba will pay you directly within 2 business days, minus the Merchant Service Fee that was outlined in your contract. We will send you an invoice via email every time we disburse payments to you.
  • If you have to refund an order, you have to approve the refund to the customer, and the total amount of the refund will be sent or held back from future payments to you
How do I sign up my business?

Awesome! We are excited to work with you but first we will like to know more about you. The easiest (and fastest) way is indeed to go to our automated sign-up flow! If you fit the criteria you can get up and running within 3-5 business days. Simply head to www.Labalaba.com/merchants fill in all your details and we will get back to you in no time.